Why are all sales final?
  • The items that are final sale are extremely intimate items. For hygiene reasons, we choose to make all sales final on these collections so we can guarantee to each customer that they will be receiving a new, unworn garment or accessory.
Can I use my SFYS Gift Card to make a purchase?
  • At this time, we do not accept our SFYS e-Gift Cards on our website. However, you can email us at fit@sfys.com and we will be happy to process your sale.
Can I use my SFYS coupon on my purchase?
  • At this time, we do not accept our SFYS coupons on our website but we will help you process the sale by phone.
How will my purchase show on my credit card bill?
  • It may show as: Paypal or "SP*SFYS 4165381234"
How do I get into my garment?
  • Feel free to email us and we will give you detailed assistance by email, phone or What's APP.
What does 'ouvert' mean?
  • Ouvert means open. Many designers use this term to describe an open back panty, thong or bra. For underwear, the bottom area or gusset will expose the body. In a bra, the nipple area and some breast will be exposed.
What if my item is defective?
  • Please contact shop@sfys.com and we will assist you. Please note, each article is carefully inspected before it is packaged and shipped to you.



How soon after ordering will my parcel ship?
  • In most cases your order will ship in 1-2 business days (Monday-Friday).
Do I have to pay taxes and duties on my order?
  • If you are shopping in Canada, the taxes will be added to your purchase at checkout. If you are shopping in the USA or are an International customer, you may have to pay taxes and duties when the item is shipped to you.
I made a mistake on my shipping address, is it too late to update this?
  • Please contact shop@sfys.com asap and we will see what we can do.


Check out/

I can’t remember my account password?
  • Go to the login page here and click "Forgot your password?". Enter the e-mail you used to sign up for an account and a password reset email will be sent to the address.
When I go to payment, it takes me to Paypal but I want to pay by CC. It won’t let me return to the sale.
  • Please go to your search history and click on SFYS. This will bring you back to the website. Click on Cart to return to your sale and you will be able to choose CC or Paypal from here.