Policies

Inform yourself of our exchange policy!

secrets from your sister is a bra fitting shop. We pride our selves on providing an essential service that allows women to purchase a support garment that suits their shape, size and needs. Online bra fitting is not ideal in that it does not offer the women the option to try compare and discuss the items that will best offer them comfort, support and relief.

Before purchasing a bra that you have not purchased before, email us and we will help you assess the best size to try.

Repurchasing a size or brand is ideal and we are happy to help you with this.

During this time we know you will need bras and we will be flexible with our policies in order to ensure your comfort and happiness.

Exchange Policy/

Items that qualify, may be exchanged upon approval when notified within 14 days of purchase. Exchanges are processed by email approval only.

Final Sale

There are no returns or exchanges offered on these items. Be certain that what you have ordered is what you want.

  • Garments with a gusset (crotch) : bottoms, bodysuits, rompers, teddy's
  • Price reduced / Sale merchandise
  • Luxury Erotic Brands/ Bordelle, Mise en Cage, Absidem, The Model Traitor
  • Independent Labels/ Dora Larsen, Paloma Casile, Lonely 
  • Accessories
  • Hosiery

Return Process/

  • Please email us at for fit@sfys.com to arrange a return.
  • Bras must be returned in their original condition, bras must be unworn, with tags on and must have no odour absorbed from the body or a home setting.
  • SFYS does not issue refunds.
  • Credit Notes will be issued for accepted returns.
  • Lined T-Shirt bras will be subject to a 20% restocking fee if returned permanently creased.

Quality/ 

Each item has been individually inspected before it was shipped to ensure your item arrives without defect.

Sizing/

If you have questions about fit and sizing, please email fit@sfys.com. Our trained fitters will be happy to offer you plenty of assistance.

Gift Cards/

Gift Cards can be used in-shop or by email. Orders can be taken by sending us an email with a list/screen shot of what you would like to buy. Gift Cards do not expire but they are not able to be used if the business no longer exists. Gift Cards are to be treated like money, if lost we may not be able to recover the information. 

Questions/

Please send all questions to fit@sfys.com and we will be happy to assist you.